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SupportCandy Agentgroup 3.0.5 is an essential extension designed to enhance the functionality of the popular SupportCandy free plugin. This add-on requires the base plugin to be installed beforehand. With SupportCandy Agentgroup, users can create agent groups, streamlining the ticket allocation process. Tickets can be assigned to these groups, similar to how they are assigned to individual agents, optimizing ticket management and resolution.
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