FAQ

Welcome to the AZ Plugin FAQ!

We’ve compiled a list of the most frequently asked questions to help you get the most out of AZ Plugin. If you can’t find the answer to your question here, feel free to contact us!

General Questions

  • What is AZ Plugin?

AZ Plugin is a one-stop shop for all your WordPress needs! We offer a huge selection of premium plugins, themes, scripts, and templates at a fraction of the original price.

  • Why are your prices so low?

Great question! Most of the products we offer are licensed under the General Public License (GPL). This means we can redistribute them once we’ve purchased them. Your membership fees help us maintain the site and purchase subscriptions from the original developers, allowing us to keep our prices low.

  • Should I buy from AZ Plugin?

Here are some reasons to choose AZ Plugin:

* Lower prices than the original developers
* Original files, free of malware and ads
* Unlimited website use (no licensing restrictions)
* Easy access to download links
* Regular product updates and additions

Purchasing and Downloading

  • How do I buy something?

Just create an account and browse our selection! Once you’ve added items to your cart, you can check out using PayPal or credit card.

  • What payment methods do you accept?

We currently accept PayPal and credit card payments. If you’d like to use another method, feel free to contact us.

  • How do I access my downloads?

All your download information is available on your account page: [link to your account page].

  • Can I get a refund?

Unfortunately, due to the digital nature of our products, all sales are final. However, we do offer a refund if the product you downloaded is completely unusable. We also recommend trying out a monthly subscription before committing to a longer plan.

  • How long can I update my products?

You can download free updates for one year after your purchase date. After that, you’ll need to repurchase the product or become a VIP member.

  • Can I get lifetime updates?

Yes! We offer lifetime updates on some products for an additional fee. Contact us for more details.

  • Do you offer discounts?

Our products are already discounted, but we may offer special promotions or discounts for writing reviews.

  • Can I use your products for personal use?

Absolutely! All our products are GPL licensed. For full details, please see our Terms and Conditions: [link to Terms and Conditions]

Support

  • Do you offer technical support?

We provide basic installation support for plugins and themes. For more advanced issues, you can purchase support directly from the original developer (a link is provided on the product page) or hire a freelancer. We also offer paid support options.

  • What if a downloaded item asks for a license key?

You can ignore this! Developers include these for automatic updates or support registration. The product will work just fine without a key. We recommend checking our site for manual updates.

  • Do you provide license keys?

No, we can’t provide license keys because all our products are GPL licensed. You don’t need a key to use them, but some developers may require them for automatic updates or support.

Updates

  • How long does it take to get a product update?

We guarantee updates within 48 – 72 hours of your request.

  • How do I update my plugins or themes?

We recommend using the Easy Theme and Plugin Upgrades plugin. Here’s how to update manually:

* Download the latest product zip file.
* Log in to your WordPress site.
* Go to Plugins or Themes and Add New.
* Click "Upload Plugin" or "Upload Theme"
* Select the downloaded zip file and click "Install Now"
  • I’m getting a “style.css missing” error!

This is a common issue for new WordPress users. The downloaded theme file may include extra files like documentation or a license. Just unzip the file from AZ Plugin and upload the folder containing the theme files (usually named after the theme).

  • Where can I find the Terms and Conditions?

You can find them here: Terms and Conditions

Contact Us

If you can’t find the answer to your question here, feel free to contact us through our online chat or feedback form. We typically respond within one business day.